Responsibilities:
Responsible for providing telephone support for customers on operation or maintenance of Dell products.
Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
Responsible for customer satisfaction through effective handling of customer problems.
Ensure proper escalation procedures are followed.
Perform work in accordance to standardized policies and procedures.
Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements:
Minimum of 1 yr call center experience with at least 6 mos. in handling a technical account (i.e. hardware or any computer-related troubleshooting)
Excellent communication skills
Mainstream DOS and Windows Applications
Advanced PC Hardware for desktop and portable systems
Microsoft Operating Systems
Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, USB Devices, etc.
Thorough knowledge of the technical reference tools (e.g. DSN, Training&Development, Customer Support Website, Forums, Approved WWW tools)
Understanding of support policies and procedural guidelines
Organizational skills
Interpersonal skills
Excellent telephone soft skills
Ability to handle stressful situations
Ability to deal professionally with irate customers
Up-selling/Selling of parts / products to customers based from what they need as part of issue resolution.
Applicants must be willing to work rotating shifts (graveyard or day shift)
Applicants must be willing to work in Eastwood, Libis, Quezon City
WALK IN applicants are accepted Mondays-Fridays, 10am-5pm.

For IMMEDIATE processing of your application please send your resume through:
Jobs.dell.com/philippines

Dell Philippines
2F, 1800 Building, Eastwood City Cyberpark,
Libis, Quezon City