Responsibilities:
    Oversee the management of Front Office operations
    Provide a professional, advisory and executive support service to the assigned supervisor to assist in meeting strategic goals
    Establish systems which monitor the achievement of departmental goals
    Develop quality management systems
    Manage the delivery of high quality service to guests
    Access, use and improve, wherever possible, the PMS system
    To plan, direct, control and coordinate the activities of all personnel engaged in the lodging, particularly Front Office division to insure an efficient and profitable service.
    To establish a Manual on all operations and service
    To interact with clients in order to obtain first hand experience reports on service as well as culinary standards
    To ensure high service standards in all areas of responsibility
    Spot checking of hotel rooms to ensure standards are maintained

Requirements:
    Preferably  5 years working experience in various 5-star rated international properties
    Must have multi cultural experiences, exposed to a variety of different cultures / countries
    Familiar with modern technologies applied within the rooms division area
    Must have diplomatic leadership of a multi national crew serving a multi national clientele
    Good knowledge of establishing & implementing Policies and Procedures, Standard Operating Manuals, and evaluating Department Head’s performance
    Should have hotel opening experience in Front Office Manager role

We are willing to offer an attractive remuneration package with benefits like staff accommodation, in-house clinic, staff meals etc. to the successful applicant.

Kindly email on updated resume, together with a recent photograph (jpeg format) to sharon@thechateau.com.my