Head of ICT Support
Closing Date – Friday 13th January 2012
Salary – £56,406 to £76,194 (Excellent Benefits including Contributory Pension)
Location – Long Lane, London Bridge, London

About Us…
The Hyde group is already one of the UK’s leading providers of social housing with 46,000 homes across London, the Southern Home Counties and the East region with good performance indicators, financial strength and growth plans. Our ambitious change programme is aiming for us to be in the top 10% for service excellence. It’s a hugely exciting move that has brought with it a number of high profile job opportunities.

About the Position…
Reporting to the ICT Director, you will be an integral member of the ICT management team, leading the ICT support function. This is a hugely important position; you will have responsibility for all aspects of 1st, 2nd and 3rdline application and technical support for the group’s 1200+ ICT users.

As this is a new department within a recently restructured ICT Department, you have a fantastic opportunity to really make your mark within the company.

About You…

The department will be run based on ITIL principles and you must be able to demonstrate:
-A technical background
-Experience of a similar role within the ICT discipline
-A track record of consistently delivering ICT support to published service levels
-The design and implementation of procedures
-Highly experienced managing people
-Experienced meeting and delivering KPI’s, striving for consistency of service.
-Organisational change management experience preferred.

Application and interview process
Once you’re happy that you have got what it takes, to apply, please click on the button below. Don’t forget to put together a covering letter to show us how good you are!

First Interviews will be held between the 1st February – 3rd February and if you impress us there you will be invited to an all-day assessment centre on 20thFebruary.

All the best with your application
Ian Rogers 0161 929 2397
ian.rogers@omnirms.com