Why join WIND Mobile?
This isn't just a job. It's a chance to bring about a brand new day in Canadian wireless.
We are Canada's newest national provider of wireless communications services. We are providing voice, text and data services to Canadians on a next-generation GSM network, after launching in Q4 of 2009.
This is a company that's going to win by doing what its competitors haven't been able to do: make customers happy. We're building a brand they'll stay with because they want to, not because they have to.
Same goes for employees. We believe that you can't have happy customers without a passionate, motivated team. So we're going to spend as much time and energy on creating a rewarding and fulfilling employee experience as we are on creating an unforgettably positive customer experience.
Want to be part of a brand new day in Canadian wireless? Then be part of WIND Mobile. We are currently seeking a Collections Agent to join our Missisauga Call Centre

Accountabilities:
 This position is responsible to review and collect on accounts that are past due & investigate accounts for potential fraud.
 Calling customers that are past due and make arrangements to have accounts caught up.
 Resolving collection accounts in a manner that aligns with the values of the company.
 Accurately and efficiently assess Customers' needs to assist them in resolving their issue.
 Require to learn product knowledge effectively that would assist to resolve accounts effectively.
 Investigate accounts to determine if they maybe fraudulent.
 Interface with other departments, where necessary, for case resolution
 Provide Customer with all relevant information to assist them in using their WIND Mobile phone.
 Meet and exceed minimum standards of the Contact Centre.
 Report any issues to Supervisor to assist in developing and improving processes to maintain the highest level of customer satisfaction and accuracy
 Work with the customer to resolve their issue and ensure that every customer interaction is in alignment with our values
 Follow-up with customers within the agreed timeframe and meet all commitments
 Accurately and efficiently capture data within the relevant systems
 Ensure calls are escalated when appropriate to ensure that Customers are receiving the best service possible.
 Participate in team meetings and on-going training sessions
 Communicate positively and professionally with customers about our services and hardware options
 Meet and exceed minimum standards of the Contact Centre Collections
 Facilitate and provide a high level of customer service through the "needing help" process with customers
 Work with WIND Mobile Customers to ensure that all of their issues are resolved using the tools provided to you and by interfacing with other departments

Qualifications:
 Co operation - being pleasant with others on the job and displaying a good-natured, cooperative attitude
 Reliability - being reliable, responsible, and dependable, and fulfilling obligations
 Service Orientation - being sensitive to others' needs and being understanding and helpful on the job
 Problem Solving
 Self Control - maintaining composure, controlling anger, and avoiding aggressive behavior, even in very difficult situations
 Collections Orientation - knowledge of credit and collections processes and guidelines
 1 to 2 years of In House Collection experience or related experience.
 Previous experience in the wireless industry an asset.
 Fraud Investigation experience is an asset.
 Bachelor's degree an asset

We thank all applicants for applying. Only those selected for interviews will be contacted.

To Apply:
PLEASE APPLY ONLINE @ www.windmobile.ca