Customer Service Representative - Game Bridger Entertainment - Markham ON - Canada
- By Canada Job Bank
- Published 02/24/2010
- Administrative and Clerical Jobs , Jobs in Canada
Company Overview
Game Bridger Entertainment is a provider of interactive online entertainment experiences and services. Through its social game titles, Game Bridger offers players the chance to join dynamic global communities and persistent virtual worlds that evolve and change according to their own involvement.
Game Bridger Entertainment was founded in 2010 by a multi-talented team of professionals with an expansive knowledge of the global games industry. Their mission is to become the leading provider of online interactive entertainment services.
Role Description:
Game Bridger Entertainment is looking for experienced and self-motivated customer service representatives to provide in-game and around-game support for massively multiplayer online game titles.
Responsibilities:
- Provide customer service pertaining to technical game issues in a polite and timely manner using in-game tools and email
- Identify and report technical in-game issues, bugs and exploits
- Moderate a fast-growing community via an online forum/discussion board
- Follow official and non-official game-related websites and forums to stay informed about the game's community and their needs
- Create, plan, and execute various in-game and community-centric events with the goal of retaining current players and attracting new ones
Requirements:
- Excellent written and verbal communication skills in English
- Excellent written and verbal communication skills in German or French (not essential but highly preferred)
- Knowledge of MMOs (Massively Multiplayer Online Games) and MMORPG (Massively Multiplayer Online Role-Playing Games) is a must
- Basic computer skills (Microsoft Office Suite)
- Independence and self-motivation
- A pleasant and polite personality/demeanor
- The ability to work closely within a small team
Minimum Qualifications:
Completion of at least one or two years in related University/College courses
Recent graduates are preferred, but not required
A passion for online games and an understanding of online games in the global market
Salary: To be discussed during the interview process.
To Apply:
Please forward all resumes to: info@gamebridger.com
