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Customer Service Officer - BOC Credit Card - Hong Kong
http://www.career.webtechvision.com/articles/3053/1/Customer-Service-Officer---BOC-Credit-Card---Hong-Kong/Page1.html
By Abroad Job Bank
Published on 02/8/2010
 
University graduate in any discipline
Minimum of 3 years' relevant working experience, preferably in financial institutions
Knowledge in card products, systems and operations is an advantage
Customer oriented with good interpersonal and communication skills
Fluent in English and Mandarin is a must
Immediate availability preferred
Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

(Ref: CSDCSO-JDB1002)
Responsibilities
Handle customers' enquiries and complaints, and proactively follow up with related parties for improvement in services
Prepare statistics and analysis reports
Assist in daily credit card operation and monitoring, and liaise with overseas business partners on related issues
Handle ad-hoc projects as assigned from time to time

Requirements
University graduate in any discipline
Minimum of 3 years' relevant working experience, preferably in financial institutions
Knowledge in card products, systems and operations is an advantage
Customer oriented with good interpersonal and communication skills
Fluent in English and Mandarin is a must
Immediate availability preferred
Applicants for the above position must be proficient in spoken and written Chinese (including Mandarin) and English, and be competent in MS Office applications.

Attractive remuneration packages will be offered to suitable candidates. Interested parties please send full resume with present and expected salary to Human Resources Department, 20/F BOC Credit Card Centre, 68 Connaught Road West, H.K. (Please quote Ref. no.) OR email to recruit@boci.com.hk.
*Personal Data collected will be used for recruitment purposes only. Applicants who do not hear from us within 4 weeks may consider their applications unsuccessful and their data will be destroyed within 3 months of receipt.