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• Determines, analyzes, and documents small, non-complex business requirements from the business community and coordinates with the developers to create the system specifications.
• Communicates with the developers for clarification of business requirements, testing, and reporting of errors found in the systems being supported.

Identifies all possible test scenarios and prepares tests for the systems under development
Executes test plan during development and system testing and provides user acceptance testing or other testing as required to ensure that system processing reflects user requirements / designs

Reviews business requirements and evaluates document based on accuracy and completeness. Logs defects and ensures document is updated appropriately.
Contributes to the identification and assessment of risks and exposures for applications. Uses Application Risk Assessment as input into all testing activities.

The ability to quickly understand, diagnose, and identify the root cause of network problems is critical for this role. The network infrastructure consists of a complex ecosystem of interdependent technologies which underpin operation of our business.

• Engages with vendors to manage product roadmap/strategies and overall lifecycle impact to SLFs technology architecture, service strategy and business plan(s)
• Works with vendor engineering support for new/modified technology, prototypes/pilots/initial implementations & deployments

Processing of all types of payments in an accurate and timely manner, and resolving or facilitating of all types of product inquiries and requests from walk-in clients at the Sun Life Customer Center.
Ensuring that daily collections are properly accounted for, reported, and deposited within company standards; the proper safekeeping of all cash and check collections, working change, petty cash fund, provisional receipt booklets and official receipts.

This position is responsible for the full administration of all mutual fund shareholders. This position ensures all daily processing functions are completed within determined timeframes while ensuring liability and risks to the organization are non-existent.

Responsible for providing administrative support to the Underwriters in the assessment of new business applications – Life, VUL.

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